Insurers won’t pay after war veteran’s roof was blown off because ‘there wasn’t enough wind’

Insurers are refusing a payment after a roof blew off an army veteran’s home – ‘because there wasn’t enough wind’.

Steve Clews – who has already suffered a stroke – returned home to find rubble in his garden from his roof.

The 53-year-old, from Staffordshire, lives with his teenage stepson and his wife, Sabina.

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He fumed: ‘About a week ago we noticed that one of the top ridge tiles had broken off and nearly hit one of the neighbours, so we phoned the insurers.

“A contractor came and told us that the side of the roof was in a dangerous state.

“They said if we have wind, chances are it will blow up.”

He continued to Stoke-on-Trent live: “We spoke to our insurers and they said they had looked on Google and the wind was 21mph and they didn’t cover insurance unless it was 60mph.

“It was actually 46 mph. They said they wouldn’t do anything, so we’re stuck with that now.”

He added: ‘The roof has been left in an unsafe position and the insurance company says they won’t pay.

Steve added: “We don’t have the money to pay for these repairs but it’s dangerous because there are schoolchildren passing by. We are looking after our grandchildren and we can’t let them out in the garden back because the tiles are still slipping as we speak.

“I want them to pay for the repairs and make the roof safe. It is dangerous for us and for the public. We just don’t have the money.

“We pay for insurance so that we can have these repairs. They are happy to take your money but they have completely let us down and don’t want to know.”

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